Shipping policy

Processing time

All orders are shipped from Spain. Most orders received before 12:00h CET will ship the same day, provided the product ordered is in stock. Most orders received after 12:00 pm CET will ship the next business day.

Orders are not processed or shipped on Saturdays, Sundays or Spanish public holidays.

Delivery times

We cannot guarantee when an order will arrive. Please consider any shipping or transit time offered to you only as an estimate. Delays may occur due to carriers or events outside our control.

We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.

Shipping costs and destinations

We ship from Spain to countries within the European Union. Shipping costs are calculated at checkout based on the destination and the weight of your order.

Tracking

Once your order ships, we'll send you a tracking number by email so you can follow your package.

Incorrect address

Please double-check your shipping address before placing your order. We are not responsible for orders delivered to an incorrect address provided by the customer.

Delivery issues

If your package is lost, delayed or arrives damaged, contact us at info@balmirahats.com with your order number and, if applicable, photos. Returns are handled according to our Refund Policy.